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Tuya Smart Help Center

Common Topics

Enterprise Authentication

What's the benefits of enterprise certification?What's the reasons for failure of enterprise certification? How long it will take after the enterprise certification is submitted for review?How to modify the relevant information of the account?

Authorizations

Does authorization necessarily require enterprise certification? How to authorize other accounts? How to set permissions for other accounts?What is Authorization management and where can I access Authorization management?

OEM App

The error message after uploading the P12 certificate is: The password does not meet the requirements. How can this be resolved?Can the privacy policy of an OEM App be modified?How to get the installation package of OEM App, need to publish the App to the store?Why is the splash screen image not fully displayed or stretched on some Android phones?

Purchase

When can I get the samples/debug modules after I have purchased them? What is the shipping cost and timeliness?What is the time limit for issuing invoices and mailing invoices?Is it possible to customize the hotspot name of the product?How to get 10 free Licenses？

Panel

Which categories can support DIY panel customization?Why doesn't the app display a new panel that I have selected?Can I upgrade the product control panel?How do I configure app UIs?

Knowledge Base

How do I display the recorded knowledge on the app's FAQ page?Will my knowledge be updated with the knowledge update of the public version of the app ?Why is the knowledge I published on the IoT Platform not displayed in the app or different from that in the app?Can only the main account maintain knowledge?

Hot Topics

MCU Low-Code Development

Use network modules to create smart products with a few lines of cede.

FAQ About OEM App Build,Release etc...

Cloud Development

FAQ About Cloud Development

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